Returns & Exchanges
At Sub Zero, we want to ensure you stay cool in your new gear, which is why we offer a 30-day hassle-free return policy for all unworn apparel with original tags attached. If your fit isn't perfect, we provide seamless exchanges and returns to keep your style on point.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number; your refund or exchange will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing